Use these resources to help us respond to your inquiry faster. Our average turnaround time for the requests listed below is 1-2 business days.
Download Smartsheet W-9.
Submit a Purchase Order (PO).
Request a copy of an invoice or an account statement.
Increase the number of licenses or request add-ons.
Request to decrease the number of licenses, add-ons, or request a cancellation.
Update business name and Bill To | Ship To address.
Claim tax and withholding exemption.
Add and/or remove billing contacts (to receive invoices).
Provide the invoice number, payment date and payment method.
Provide proof that payment has been made.
Smartsheet's certificate of liability insurance.
Request billing details.
Find answers to frequently asked questions about billing and finance.
If you're on a Pro or Business plan, you can merge two (or more) plans into one. You can invite an Account Owner from a legacy Individual, Free, Team, Pro, or Business plan to join your account. If you're on an Enterprise plan and want to consolidate accounts, contact sales or support.
Upgrade or change your plan, change your payment information, and view receipts and history.
Details about tax information by state.